Over $743 billion of merchandise was returned in 2023, creating a costly issue for retailers.
You’ve Got Customer Returns.
We Are Customer Returns Buyers.
Are you stuck with excess customer returns and need a reliable buyer who pays well? At Customer Returns Buyers, we specialize in helping businesses quickly offload returned inventory for competitive payouts and hassle-free transactions.
- Quick & fair offers – Get the best value for your returns
- We buy all categories – Electronics, apparel, home goods & more
- Hassle-free process – From pickup to payout, we handle everything
The Financial Impact of Customer Returns
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How Customer Returns Buyers Can Help You Sell Returns
Customer Returns Buyers excel at transforming return challenges into dependable solutions. We manage the entire returns process—from receiving and warehousing to evaluation, sorting, liquidation, and resale—so brands, manufacturers, and resellers can stay focused on their core operations. Our approach prioritizes protecting your brand reputation and avoiding channel conflicts while maximizing recovery on returned goods. By identifying the best secondary markets, we ensure excess inventory is put to good use. With tailored return management strategies, we help transform returns from a costly burden into a profitable opportunity.
Sell Your Customer Returns Quickly
Returns are complicated enough. Once you have a truckload ready, call us, and we will schedule a pickup.
No complicated formulas to reconcile. Send us a manifest, and we pay a fixed percentage of MSRP.
When total MSRP is difficult to determine, we can pay by the pallet or truckload. Our goal is to simplify this process.
We can handle all your customer returns, closeouts, excess, liquidation and even salvage inventory
Customer Returns Buyers - Purchasing Process
Send us your customer returns details (preferably in a .xls file) with as much product information as possible.
We will reach out directly to learn more about your recovery goals.
Within 24 hours, you’ll receive a proposal to purchase your customer returns.
Once an offer is approved, we coordinate logistics and pickup.
Once inventory is received at the warehouse, you will get paid.
Ready to Get Started?
Get A QuoteThe Easy Solution to Your Customer Returns Challenges
How Customer Returns Affects Your Bottom Line
Managing customer returns in the United States has become increasingly challenging and expensive. With the growth of eCommerce, return rates have skyrocketed, placing a heavy financial strain on brands, manufacturers, and resellers. In 2023, U.S. retailers faced return rates exceeding 20%, translating to hundreds of billions in lost revenue and added operational expenses. Returns management involves more than just processing—it includes logistics, quality inspections, and the costs of restocking or disposal. For businesses, this growing burden can significantly impact resources and profitability. CustomerReturnsBuyers.com simplifies this process, offering a reliable recovery solution to ease the load.
Simplify Your Returns Process
Customer returns present a substantial financial challenge for businesses, with U.S. ecommerce returns costing an estimated $400 billion annually. For every $1 billion in sales, retailers face $145 million in merchandise returns, highlighting the costly impact on operations. Beyond the direct costs, managing returns demands manpower, storage, and inspections, add significant burden. Customer Returns Buyers takes this process off your hands, providing a reliable recovery amount, regardless of condition or packaging.fuga, minus odit.
Unique Challenges for eCommerce Customer Returns
eCommerce faces some of the highest return rates of any sector, with an average of 17.6%, meaning nearly 18 out of every 100 online purchases are sent back. Processing these returns is costly, often consuming 20% to 65% of an item’s original value. The rise of online shopping has only intensified the issue, as the inability to physically inspect products drives higher return rates. Managing eCommerce returns is labor-intensive, requiring careful sorting, reconditioning, and decisions about restocking or disposal. For smaller online sellers, this can be an overwhelming and costly challenge without a solid returns strategy. OverstockBuyer provides a scalable solution, minimizing storage costs and helping sellers recover more value from returned inventory.
Who We Buy Returns From
We buy customer returns from retailers providing a simplified solution for retailers looking to sell their customer returns. No need to sort, grade, or repackage. Pack them on pallets and we’ll take it from there.
We purchase returns from manufacturers eliminating the need to refurbish or resell. We accept manifested and unmanifested manufacturers returns.
We buy ecommerce returns by the truckload. Ecommerce and eSellers face a significant challenge with returns as they often rely on third-party warehousing and logistics companies, compounded by the lack of original retail packaging, which complicates restocking and resale.
We work with 3PLs to purchase customer returns. We can easily integrate within the 3PL ecosystem, and work on a revenue share, creating a win-win-win scenario. Both their clients and 3PL benefit from our solution of purchasing returns.
What We Buy
General Merchandise
Consumer Electronics
Home & Living
Apparel & Accessories
Home Improvement
Sporting Goods & Outdoor
Customer Returns Buyers Reviews
Customer Returns Buyers FAQs
What are customer returns?
Customer returns are goods that consumers return to sellers for various reasons including defects, dissatisfaction, incorrect orders, or simply changing their minds. The returned items can vary, from completely new and unopened to somewhat used or potentially damaged. In some cases, returned products may remain in their original packaging, while others may need inspection or refurbishment. Businesses often face challenges in managing these returns effectively to minimize losses. Platforms like Customer Returns Buyers assist sellers in efficiently recovering value from returned items.
What is the difference between customer returns and reverse logistics?
In simple terms, customer returns refer specifically to items sent back by customers, while reverse logistics encompasses the entire process of handling returned goods. This includes activities like transportation, inspection, refurbishment, resale, or recycling of products.
Where to sell returned products?
Returned goods can be resold directly to companies like us, recyclers and those in secondary market operating on platforms such as ebay, Whatnot, and goodwill centers.
Is there a minimum quantity of customer returns I can sell?
Yes, we typically work with businesses handling bulk returns. Our typical minimum purchase is 1 truckload. Contact us for specific volume requirements and eligibility.
Do I have to pay any fees to sell my customer returns?
There are no fees or hidden costs whatsoever. We buy your customer returns.
Do you buy clothing customer returns?
Clothing and apparel are top categories we operate in. We work with many clothing brands as a partner for their customer returns. Clothing tends to get a higher recovery rate, as often returns are due to size and fit, rather than defects in the products themselves.
Let's Transform Your Returns Process!