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Retail returns are a growing challenge and opportunity for today’s retailers. With return rates reaching over 16% in U.S. retail, and substantially higher for ecommerce, figuring out how to sell…

For retailers today, managing product returns is one of the most difficult challenges that continues to grow more complex with the passing years. What seems to be a simple procedure…

Customer returns are a reality of eCommerce business as buyers can’t touch or try products before they buy. In 2024, returns were projected to approach $890 billion, roughly 13% of…

In 2025, U.S. retailers and e-commerce companies are facing unprecedented levels of product returns. The National Retail Federation (NRF) reports that total merchandise returns reached $743 billion in 2023 (roughly…

Managing customer returns has evolved from a mere cost center into a strategic opportunity. Retailers constantly face the challenge of recouping as much value as possible from returned merchandise. Two…

Customer returns are no longer seen as a hassle, they’re a money maker. Big retailers have changed their approach to reverse logistics by focusing on the “recovery price”: the amount…

Returns are a problem for businesses of all sizes. When done badly returns can cost you revenue, operational costs and damage to customer relationships. But when done well returns can…

As customer returns play a more significant role affecting the profitability of retailers, managing the flow of products back from the customer is as crucial as the forward supply chain.…

The customer returns market has changed dramatically in recent years, driven by the growth of e-commerce and changing consumer behaviour. Online shopping has made it easier than ever for customers…