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In 2025, U.S. retailers and e-commerce companies are facing unprecedented levels of product returns. The National Retail Federation (NRF) reports that total merchandise returns reached $743 billion in 2023 (roughly…

Managing customer returns has evolved from a mere cost center into a strategic opportunity. Retailers constantly face the challenge of recouping as much value as possible from returned merchandise. Two…

Customer returns are no longer seen solely as a costly inconvenience—they’re a potential revenue stream. Big retailers have evolved their approach to reverse logistics by focusing on the “recovery price”:…

Managing customer returns is a challenge for businesses of all sizes. When handled poorly, returns can lead to significant revenue loss, high operational costs, and damage to customer relationships. However,…

As customer returns play a more significant role affecting the profitability of retailers, managing the flow of products back from the customer is as crucial as the forward supply chain.…

The customer returns market has undergone a dramatic transformation in recent years, primarily driven by the rapid expansion of e-commerce and shifting consumer expectations. Online shopping has made it easier…